TERMS & CONDITIONS
1. Introduction
These Terms and Conditions govern the use of the GQ Creamery website and the purchase of our products. By accessing or using our site, you agree to these Terms.
2. Use of Website
You may not misuse the website or engage in unlawful activities.
Prices, products, and availability may change without notice.
3. Orders & Payments
Orders are confirmed only after successful payment.
GQ Creamery reserves the right to cancel or refuse an order.
4. Product Information
We strive for accuracy, but colours, flavours, and packaging may vary due to natural product variations.
5. Liability
GQ Creamery is not responsible for damages arising from misuse of our products or incorrect customer information.
6. Governing Law
These Terms are governed by the laws of South Africa.
RETURN & REFUND POLICY
1. Perishable Goods
Due to the nature of our gelato, ice-cream, baked goods, and food items, we do not accept returns or refunds once the product has been collected or delivered.
2. Incorrect Orders / Quality Issues
If you received an incorrect item or believe your order is faulty, you must contact us within 24 hours with proof (photos or videos).
3. Refund Approval
Refunds are only processed for:
Wrong items delivered
Damaged items at the time of delivery
Failed transactions or duplicate payments
4. Refund Method
Approved refunds will be processed via the original payment method within 7β10 working days.
CUSTOMER DATA PRIVACY POLICY
1. Information We Collect
We collect personal information such as name, email, phone number, address, and payment details necessary to process orders.
2. How We Use Your Information
To process orders and payments
To communicate order updates
To improve our services
To send optional promotional messages (only with consent)
3. Data Protection
Your information is kept confidential and is never sold or shared with third parties, except payment gateways required to complete your order.
4. Cookies
The website may use cookies to enhance user experience.
5. Your Rights
You may request access, correction, or deletion of your personal data.
SECURITY POLICY
Our website uses SSL encryption to protect your data during transmission.
All payments are processed securely through trusted third-party payment gateways such as iKhokha PayGate.
No banking or card details are stored on our servers.
We regularly update and monitor our systems for potential security risks.
SUPPORT POLICY
You can contact GQ Creamery for support via:
Email: [email protected]
Phone/WhatsApp: 081 567 7645
Operating Hours:
09:00 β 18:00 (MonβFri)
09:00 - 16:00 (Sat)
10:00 - 16:00 (Sun)
We aim to respond within 24 hours for general queries and within 30 minutes for orders in progress.
DISCLOSURE OF OUTLET COUNTRY AT TIME OF PAYMENT
In compliance with international payment regulations, we confirm:
Outlet Country: South Africa
Business Location: 61A 4th Ave Newton Park
All transactions are processed in South Africa and billed in ZAR (South African Rand) unless stated otherwise.
Mon - Fri
09:00 - 18:00
Saturday
09:00 - 16:00
Sunday
10:00 - 16:00
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LEGAL
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